I’ve been working on the content for our workshop event in January and am trying to use real-world examples for this and to find some common themes that would be useful to everyone.
I was just in a conversation about “lock-in” (my term meaning suppliers who design apps in a way to ensure you spend loads along the way and can’t use anyone else) and was asked whether I thought a latest quote from a software supplier was too much as the change seemed quite small.
Now remember I am in the business of software development so I immediately felt I was on both sides of the fence (i.e. uncomfortable!) – first reaction was “yea that’s a bit expensive”, second reaction was “well actually the change is a whole new area of functionality and will deliver a huge amount to the business”.
So you know what conclusion we reached?
It’s not about the cost of providing 178 lines of HTML and ASP code and 3 PNG images and comparing the pounds per line and whether it would be cheaper to go to China.
It’s about the people, relationship, dialogue, trust, value for money and business objectives.
Epilogue: End result was they spoke to the developer about their budgets and by taking some functionality out could reduce the cost a bit – simple, everyone was happy.
Note: It doesn’t always happen that way …!